Return and Refund Policy

Thank you for shopping with KIDEE.
We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Policy:

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be:

  • Unused

  • In the same condition that you received it

  • In its original packaging

How to Initiate a Return:

  • Please contact us at contact@kidee.shop to inform us of your intention to return an item.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Our customer service team will guide you through the process and provide you with a return authorization.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to:

  • A mistake on our part, or

  • A defective product.

We recommend using a trackable shipping service to ensure safe delivery of your return.

Refund Processing:

Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days (depending on your payment provider).

Exchanges:

If you wish to exchange an item, please follow the standard return process and then place a new order for the desired item.
Exchanges are processed separately from returns.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at contact@kidee.shop. We’ll provide instructions for a replacement or refund.

Contact Information:

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out to us at contact@kidee.shop. We’re here to assist you.

Policy Updates:

KIDEE reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Thank you for choosing KIDEE.
We appreciate your trust in our products and are committed to delivering excellent customer service.